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Automation Technical Support Specialist (Industrial Software)

Summary: • B.Eng or equivalent experience in Software Engineering / Computer Science or another suitable subject
• At least 3 years experience in industrial automation
• Experience with industrial controls and/or automation systems such as PLCs, HMIs and DCSs
• Understand practical issues associated in implementing hardware and software applications

Description: Automation Technical Support Specialist (Industrial Software)
A negotiable salary is on offer up to £60,000 + company benefits including pension + medical
Based in Berkshire

*Would you like to work for a leading manufacturer of Automation Controls and Industrial Systems?
*Are you experienced with Technical Support from a Software aspect?

Main Responsibilities: -

*The installation and configuring of industrial software for customers based on strict industry standards
*Handle customer calls and raised tickets
*Handle highly complex technical customer issues raised that will generally be software related
*Manage the expectations of internal and external customer to ensure high customer satisfaction is achieved
*Perform a remote service to technically diagnose and resolve complex issues
*Diagnose the root cause of problems to provide a solution through any software defects
*Interface well with all internal departments to facilitate and ensure customer issues are properly addressed and dealt with effectively

Background and Qualifications I am looking for: -

*B.Eng or equivalent experience in Software Engineering / Computer Science or another suitable subject
*At least 3 years experience in industrial automation
*Experience with industrial controls and/or automation systems such as PLCs, HMIs and DCSs
*Understand practical issues associated in implementing hardware and software applications
*Programming experience with .Net, object oriented and/or other programming languages (including Microsoft Sharepoint)
*Fluency with different operating systems; especially Microsoft Windows
*Experience with industrial hardware, industry standard protocols (Modbus, RS485, RS232 etc)
*An understanding of basic networking concepts, and practical issues in network configuration
*Previous experience with relational databases (i.e. SQL)
*Experience with Control systems (i.e. Experion, DeltaV, 800xA, Wonderware)
*Experience with Data Historians (i.e. PHD, PI, IP.21)
*Excellent attention to detail
*Fluent in verbal and written English
*Proficiency in verbal and written German language is preferred

For more information and to apply for this position, please send your CV with a covering email to explain why you feel you should be considered for this post.

By sending us your CV you are explicitly consenting to our processing of your personal data on a computer database for the purpose of evaluating your application for employment. This processing will be carried out in accordance with the UK Data Protection Act 1998. By applying for this role you hereby consent to us to finding you work on your behalf. If you do not wish your CV to be sent to our client then you must clearly state this to us.

iNTECH Recruitment act as both an employment agency for all permanent positions and as an employment business for temporary contract positions.

Type: Permanent

Location: Berkshire

Email: jamesc.82694.2703@intechrecruitment.aplitrak.com

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